Privacy Policy & Disclaimer

Thank you for visiting squeegeesquadfranchise.com (this “Site”). Squeegee Squad (“we,” “us,” or “our”) offers unique window cleaning services to meet our customers’ needs.

This online privacy policy (this “Policy”) outlines the information we collect from or about you through this Site. It also describes how we use and share that information.

We reserve the right to change or modify this Policy at any time without prior notice. When this policy is changed, we will update the “effective date” at the bottom of this page.

We recommend that you visit this page periodically to review any changes. Your continued use of this Site constitutes your agreement to this Policy.

What Information is Collected?

Some of the information we collect through this Site may be “Personal Information” – usually your name in combination with another identifier, such as date of birth, postal address, email address, telephone number, or government-issued identification number. The specific definition of Personal Information often varies from one jurisdiction to another.

Other information collected may be non-personal information, such as information collected by cookies.

How is Information Collected?

We collect Personal Information you provide to us when you contact us, join our mailing list, enter our Site, or provide us information in any other way. To receive a free estimate, you must provide your name, address, telephone number, and e-mail address. If you are interested in our franchising program and want to request information online, you must provide your name, address, telephone number, and e-mail address.

Other Information We May Collect

We automatically gather device and usage information when you browse or view the Site. This information may include your browser type (e.g., Chrome, Safari, Firefox, or Edge), your domain, the Internet Protocol (IP) address assigned to your computer (or the unique device ID of your mobile device, or other unique identifier), the date and time of your visits, the pages on the Site you visit, and other information related to your visit.

We also use cookies to help compile aggregate data about how individuals use the Site.

We use Google Analytics to help create reports and statistics on the performance of the Site. To learn more about the use of cookies by Google for analytics and to exercise choice regarding those cookies, please visit tools.google.com/dlpage/gaoptout.

How is Information Used?

The personal information we collect may be used in the following ways:

The personal information collected will be used by us in the normal course of our business.
We may use your information to provide products or services you have requested, respond to a communication from you, or to contact you with promotional information.
We may share your personal information within the Squeegee Squad brand so that we may contact you to follow up on your interest in our services.
We may use third parties, such as web hosting companies or marketing firms, to provide services related to this Site.
While these third parties may have access to information submitted, they are not permitted to retain, share, store, or use personal information for any secondary purposes.
We may share aggregated (non-personally identifiable data) with third parties, such as advertisers or investors.
We may disclose your personal and account information to respond to subpoenas, court orders, or other legal process, as required by law, or to establish or exercise our legal rights or defend against legal claims.
Your personal and account information may also be disclosed in connection with a sale of some or all of our business or a merger with another company.

Other information we collect may be used in the following ways:

We use IP addresses to analyze trends, administer the Site, track user’s movement, and gather broad demographic information for aggregate use.

How We Share Information

With our Franchisees and employees: We may share information collected through this Site with the owner of any one of our locations that you have used or in which you have expressed interest.
Within the Squeegee Squad Brand: We may share information collected from you with other members of the Squeegee Squad brand.
As Part of a Business Transfer: Your information may be transferred to a successor organization if, for example, we transfer the ownership or operation of this Site to another organization, if we merge with or are acquired by another organization, or if we liquidate our assets.
To Comply with Laws and Protection of our Rights and the Rights of Others: We may disclose your information when we, in our sole discretion, believe disclosure is appropriate to comply with the law, a court order, or a subpoena. We may also disclose your information to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of this Site; or to protect our own rights or property or the rights, property, or safety of our users or others.

Your Privacy Rights

You may have the right to submit certain requests relating to your personal information as described below based on applicable laws. Please email us at franchise@squeegeesquad.com with “Privacy” in the subject line to submit data requests.

Right to access: You can request and receive a copy of the Personal Information we have collected, used, or otherwise processed, and you can confirm what Personal Information has been collected.
Right to correct inaccuracies: You can request that we correct any inaccurate Personal Information we may have.
Right to delete: You can request deletion of your Personal Information.
Right to opt-out: You can opt-out of targeted advertising, the sale of your Personal Information, or limited sharing of your Personal Information.
Right to appeal: At times we may be unable to process requests relating to your Personal Information, in which case, your request will be denied. If your privacy rights request has previously been denied by us and you believe we denied it in error, you may appeal for reconsideration of your request via emailing franchise@squeegeesquad.com.

A number of other US states, including Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Minnesota, Montana, Nevada, Oregon, Tennessee, Texas, Utah, and Virginia, may provide their residents with additional privacy rights.

Residents of Colorado, Connecticut, Montana, Oregon, Texas, Utah, and Virginia (and other states) may have the right to request:

Whether we are processing your personal information, access to that information, and to receive a copy of your personal information.
Correction of your personal information that is inaccurate.
Deletion of your personal information.
Opt-out of the processing of your personal information for the purposes of providing you with targeted advertising.

Oregon residents may request a list of the third parties with whom we share Personal Information.

Other than as set forth in this Notice, we do not collect or process Personal Information that may be considered “sensitive” and subject to the laws in Colorado, Connecticut, Montana, Oregon, Texas, Utah, or Virginia. We do not use Personal Information for profiling in furtherance of decisions that produce legal or similarly significant effects for a consumer.

Under the Nevada Revised Statutes Chapter 603A, we do not currently engage in the “sale” of Personal Information.

The exact scope of these rights may vary by state. To exercise any of these rights, or to appeal a decision regarding a consumer rights request, please contact us at franchise@squeegeesquad.com with “Privacy” in the subject line.

Text Messaging (SMS)

To receive text messages SMS, you must have a wireless device of your own that is subscribed to 2-way messaging services from your wireless carrier. Carrier traffic may result in delayed or undelivered messages. Text messages to you are at no cost, but your wireless carrier may charge you standard messaging fees or taxes for each message you send or receive, depending on your wireless subscription plan.

Opt-In Method:

You may opt-in to receive SMS messages from Squeegee Squad Franchisees in the following ways

Verbally, during a conversation
By submitting an online form
By filling out a paper form

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive various SMS messages per week related to your appointments/billing, etc..

Types of SMS Communications

If you purchase a service from a member of the Squeegee Squad brand, that brand will provide you with related informational and transactional information by phone, email, or SMS messaging (text). These communications may contain appointment schedule, follow up messages, billing inquires or other reminders related to your use of the service.

You may opt in to receive SMS messages on our Estimate Form. If you do not wish to receive SMS messages, you may choose not to check the SMS consent box on our form.

Your phone number (or other opt-in data) or consent to SMS / texting will not be shared with third parties or affiliates seeking to market or otherwise promote products or services to you. Information sharing with our franchisees and with subcontractors in support services, such as customer service, is permitted. You may reply STOP at any time to cease marketing texts from a brand to which you previously consented. Message frequency may vary depending on the type of communication.

For questions or help with any text messages you receive, please reply HELP to the message, or contact us at franchise@squeegeesquad.com.

Links

This Site may contain links to other sites. We are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Site and to read the privacy statements of each site that collects personally identifiable information.

This privacy statement applies solely to information collected by this Site.

California Privacy Rights

For California residents, please see below for additional disclosures regarding your Personal Information.

If you are a California resident, you may have certain rights with respect to your Personal Information under the California Consumer Privacy Act (CCPA) which may include:

Right to Know: The right to know, by way of our Privacy Policy and your specific inquiries to us, the source of the Personal Information we have about you, our use of that information, and whether and with whom it is shared.
Right to Request Deletion: The right to request that we delete Personal Information that we have collected from you and retained, subject to certain exceptions.
Right to Correct: The right to request correction of any inaccuracies in the Personal Information we have collected from you and retained.
Right to Opt-Out of the Sharing Your Personal Information: The right to opt out of Squeegee Squad’s sharing or selling of your Personal Information with third parties.
Right to Non-Discrimination: The right to receive equal service and pricing even if you exercise any of these rights.

Exercising your Rights

You may send us a verifiable request at franchise@squeegeesquad.com with “Privacy” in the subject line, regarding the above rights. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information.

The verifiable consumer request must: 1) provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative of that person; and 2) describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

We seek to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.

Personal Information Under CCPA

The chart below describes the categories of personal information we collect, and have collected and/or disclosed in the past 12 months:

Categories of Personal Information We Collect	Sources of Collection	To Whom & Why We May Disclose Personal Information
A. Identifiers – e.g., real name, alias, postal address, unique personal identifier, online identifier, email address, account name, phone number, month/day of birth, or other similar identifiers.	Directly from you when you visit our Site, use our Services, or contact us.	Within the Squeegee Squad brand Data analytics providers Government entities, to comply with law or prevent illegal activity Service Providers Payment processors Social networks
B. Financial information – e.g., bank account number, credit or debit card number, or other financial information.	None	None
C. Commercial information – this may include information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	Directly from you when you use our Site or contact us.	Within the Squeegee Squad brand Data analytics providers Government entities, to comply with law or prevent illegal activity Service Providers Payment processors Social networks
D. Internet or other electronic network activity information – this may include Browse history, search history, information regarding an individual’s interaction with an internet Site, application, or advertisement, and device and log information, as mentioned in the “Information We Collect” section.	By observing your actions on the Site or Services.	Within the Squeegee Squad brand Data analytics providers Government entities, to comply with law or prevent illegal activity Service Providers Payment processors Social networks
E. Inferences drawn from any of the information listed above – this may include personal interests.	By observing your actions on our Site.	Within the Squeegee Squad brand Data analytics providers Government entities, to comply with law or prevent illegal activity Service Providers Payment processors Social networks
F. Health Information – this may include disability information.	By our HR service provider, directly from you when you apply for a job with us.	Service Providers
G. Professional or Employment Information – including current employer and job title, or any businesses you own or brands you manage.	By our HR service provider, directly from you or from third-party platforms (such as LinkedIn) when you apply for a job with us.	Service Providers
H. Education Information – such as education history or level of education.	By our HR service provider, directly from you or from third-party platforms (such as LinkedIn) when you apply for a job with us.	Service Providers
I. Content of Communications – such as emails, texts, or phone calls.	None	None
J. Sensitive Personal Information – such as social security number, precise geolocation information, and content from your mobile device, and account log-in information.	Directly from you or through third parties when you apply for a job with us.	Government entities, to comply with law or prevent illegal activity Service Providers

We do not share your personal information with other third parties for the third party’s direct marketing use.

Squeegee Squad
Attention: California Privacy Rights
30 W Water Street
St. Paul, Minnesota 55107
Email: franchise@squeegeesquad.com

For California residents under age 18 who have publicly posted content or information, you may request and obtain removal of such content or information pursuant to California Business and Professions Code Section 22581, provided you are a registered user of any Site where this Policy is posted. To make such a request, please send an email with a detailed description of the specific content or information to franchise@squeegeesquad.com. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that the law may not require or allow removal in all instances, even if requested.

Effective Date: March 20, 2025